I bought a Premium Overlay on their website and after the purchase, I realized that some of the files received were mixed with a different language than the one I’d chosen, animated overlays and panels as well. ?? I chatted with customer reps. and they were really nice. Someone from that department reached out to me after that and he asked me what my problem was. Marco resolved it and sent me all the files needed. He was amazing! ?? Now, I’m very happy with my purchase and the quick response they gave me. Customer Service: A++
COLBY
Reviewer
Very good service ,very patient and helpful
MICHAL
Reviewer
ok, the help was swift and clear, my question was ansered right away, Franc is awesome!
KRISH
Reviewer
The emotes guys are excellent, i’ll buy from you again, to build my twitch channel
ANDREI
Reviewer
I will write briefly: easy to use, artistically horny, nice people, nothing more to add ???????? ??????????
AARYAN
Reviewer
Great customer experience! Very kind and fast!
MILLER
Reviewer
I bought an Overlay Pack last year, and I didn’t found it when I reconnect last month.I contact the support and they immediately respond and give me back my download link to get my pack again. It took only 5 days to get it, that was really quick and I can stream again, so thanks to 7starsolution.com, you are awesome !
MARIO
Reviewer
They were very helpful and helped me fix my problem super fast and super simple.
ORSON
Reviewer
They are the best! I will definetly recommend to buy from them 100% !!! I had a problem with my overlay and in matter of half hour they sent my the link to download it again!
IGOR
Reviewer
Didn’t have a clue on how to upload the Bit Emotes correctly and thanks to FranC I had them uploaded in no time!
HARI
Reviewer
I recently purchased the glitch package for my Facebook stream. Upon setting everything up on Slobs I noticed the package I bought was only twitch downloads. I reached out to 7starsolution through their chat box option and explained to them I needed it for Facebook gaming. They got right back to me and said they were taking care of it! Not even 24 hours later my Facebook downloads were ready to go! Thanks 7starsolution!!!! Great team!
CASSIUS
Reviewer
After buying a Twitch overlay, I saw a typo mistake, which it was fixed immediatly.Thanks again for the reactivity !
DAWSON
Reviewer
The Products and themes talk for themselves. But what‘s really shining is their support. Sadly I can‘t give more than 5 stars.Special thanks to Marco for his incredible fast and precise help!
SAMSON
Reviewer
When I got to your site for the first time, I was in awe of all the overlays and different content you design. I didn’t think I was going to find anything I liked because I got lost in all the content. Then I saw the Rayden Premium Overlay and was like, that’s the one! Customer Support staff is excellent as well with fast response times in Live Chat.
PATRYK
Reviewer
Would not provide reissue of a theme I’d accidentally deleted, despite me telling them the exact day and amount of the transaction as well as video evidence of my using the theme. Would never deal with again.Post response edit: Why don’t you lie harder? It’s wild to see them acting concerned and helpful in their response, they were anything but when dealing with them one to one, it comes across fake as hell when you only do it when others are watching, go away with your way too little and way too late damage control. Their response to this is as far as I’m concerned false. I had an ongoing conversation about this with them via their ticket system, there was no ticket that wasn’t replied to. They wouldn’t reissue my download because I couldn’t find my order ID, never mind that I supplied evidence of my having purchased the product, including a bank statement very clearly showing the amount and date of the purchase, as well as video evidence of my using the theme – information that’s more than good enough to get a result from a company with even halfway decent customer service and records. Basically they could have been nice, offered good service and provided the product to someone providing clear evidence for having purchased it, but instead chose to be deny me on a technicality and not reissue my purchase. There’s two possibilities; either they can’t identify a transaction in their own system even with the exact amount and date it occurred on, meaning they’re hopeless, or they can and they’re simply unhelpful and rude.Below is their last ticket response to me clearly showing their claim of a ticket not being responded to is false. I would also make clear that the email I should receive with my download link wasn’t received and isn’t in my email. They also suggest I couldn’t tell them which email account was linked to the purchase, it could only have been two accounts, both of which were provided. I love how he says “You’ve received everything after your purchase, the purchase was made in November.” nice how they’re acknowledging the purchase happened and was mine, while refusing to do a simple reissue of a download link. Note that the chargeback referenced was only threatened by me when they refused to assist me. Marco1 year agoHey Josh,You didn’t write in with the email you’ve used for the purchase and you also don’t know which one you’ve used. You can’t remember the name that was used for the purchase, you are unable to provide the order or transaction id. Again, it’s not on our end to keep this information for you, that’s on your end. That’s the reason why the ID is sent to you. You also get an email with the download link after your purchase, which you’ve also lost. Also, there is no transaction ID shown on the bank statement you’ve sent. You’ve received everything after your purchase, the purchase was made in November. Sorry, but it’s also not acceptable that you are writing now you will do a chargeback when you’ve lost all the data. That was my last reply about this case.Enjoy the rest of the day.Kind regards,Marco7starsolution Support-TeamLet their words speak for themselves and get your themes elsewhere. I got some really good stuff off Fiverr and the customer service I got from the people I dealt with on there leaves this company in the dust.Edit after 7starsolution update;Yep, it happened a year ago, so what, do you have a rule that you no longer provide anything but rude customer service after that point or something? Better late than never for a review I say.I provided you with proof of purchase indicating the exact date and amount of the purchase. I provided you all of the potential email addresses that could have been linked to it. I even provided you with video evidence of my using the theme. I readily acknowledge I could not provide you with the transaction ID, because it was never provided to me. What I provided you with is more than sufficient to receive a reissue or refund with any other business. So while I couldn’t provide the transaction ID, I would argue being unable to assist me with what was provided reflects very poorly on your company, as does the rude customer service that went along with your lack of helping. You guys made a clear choice between customer service and being a company no one would want to deal with, that’s your problem.As for your request to remove Marco’s name, that’s not happening. Firstly I don’t consider a first name remotely identifying and secondly, I see his name cropping up on here in another very negative review. Clearly your company has some learning to do around Marco and how he treats your customers, hence why I think it’s important his name remains in the review. I don’t know why you’re trying to make negative reviews about Marco disappear, it seems if anything you should be making Marco disappear from your company.
MAKSYMILIAN
Reviewer
He was very kind and have explain verry good . very good team you have
DANTE
Reviewer
Super good service. Highly recommend 7starsolution.com
CAYDEN
Reviewer
So when I got a coupon to buy it you guys took like 4 days just t get it resolved. I would only get responses in the middle of the night which I’m not awake in but the product is great and I would recommend to my friends just add some more logos on the intermission pages and the banners but overall it was great
ZION
Reviewer
Really great customer service, they were really understanding and helpful with my problems with my PSD files
SULAIMAN
Reviewer
Excellent service and products.I bought an Overlay pack and needed some changes. They made all the changes I asked them to.They responded and fixed everything very quickly.They made all the adjustments I asked for.They responded to my requests very quickly, sometimes within minutes.I’m really satisfied with the product and the customer service.I highly recommend 7starsolution. All my future purchases will be 7starsolution products.Many thanks to 7starsolution for everything.
ARCHIBALD
Reviewer
It was n very easy and quik when purchase. I didn’t struggle to get my overlay linked with my twitch. Overlay and animation quality is insane.And the support team help me alot when I needed some help with my overlay design.
AAYAN
Reviewer
I was highly satisfied with the product and had a little mistake trying to upload it. (My fault, I found the issue) but your support team was nice and prompt on responding to my email.
TOMOS
Reviewer
Great products that are made by 7starsolution and great service. they helped me make my banned and profile logo on twitch.I highly recommend you look through thier website, as a beginner they do all sorts of things like panels, overlays and much more they are they to always assist you too
MITCHELL
Reviewer
I made an overlay purchase just under two years ago but never fully used it. I recently returned to the product (PURE) to see if it would fit an overlay refresh. There was a particular file type I wanted to use but wasn’t available. I reached out to online chat, explained the issue, and voila, the file I’d requested showed up shortly thereafter.Right now, everywhere, excellent customer service seems to be the exception not the rule. I was very impressed by the professionalism, speed, and resolution to this question and request. Thank you to the 7starsolution team and especially Marco who took the time to assist me. Much appreciated.
KYRON
Reviewer
I had an Issue with some Alerts that i recently bought and a guy named Marco helped me incredibly good and answered fast. Fantastic! Excellent
EDWIN
Reviewer
very cooooooooooooooooooooooooool
BRYAN
Reviewer
Awesome content to add to your stream. Easy installs.
ROGAN
Reviewer
The purchase was simple and easy. Installing the overlays were easy. When I had some slight issues with the Alerts I simply got onto their chat team and they guided me through the Alert install process. Overall it took about 10 minutes for me to install but I’ll be spending ages tweaking it! LOL The good thing is that you have the flexibility to make small changes to the layout.Would buy again later for the next new look.
MIKEY
Reviewer
Any question they quickly help super awesome
LUCIAN
Reviewer
Top Tier Customer Support!! Would give 10 stars!
KOBY
Reviewer
I sent a support request via live chat on the website late in the evening and got an immediate response. My ticket was forwarded to the department in Germany on request and I received an immediate reply the next working day. The supporter was very friendly and was able to help me immediately. Thanks for the friendly and helpful support.
JUSTIN
Reviewer
Amazing Service, and quality always there to help when ever I need it.
JOHNNY
Reviewer
i needed help to setup a donation page,i asked for help and frank from customer support explaind evrything step-by-step so im very happy!
MCKENZIE
Reviewer
Very easy to work with! They had guided to help you step by step and are very helpful. My experience with this site was amazing! Easy to navigate. I purchased a bundle and it gave me everything that I needed. Definitely worth buying!
JAKOB
Reviewer
Solved my problems. Was a great experience
CURTIS
Reviewer
I had the following problem: I couldn’t receive any donations because my link just didn’t work and Paypal kept giving me an error.Thanks to the support team, especially Franc, everything works perfectly now and no more error messages are displayed 😀
CAI
Reviewer
there was very fast response (within a few seconds) and they help you good.
AYDIN
Reviewer
Great assistance from JasminVery helpfulThanks
ZAYAN
Reviewer
really sympathic staff and useful services for all streamers
OLIWIER
Reviewer
Helpful people, 10 points in atention, so happy with your service 🙂
AAHIL
Reviewer
I’m super excited about this website. I didn’t think at first that I would fall in love with it immediately :)But that’s the way it is. That’s why I can only recommend this website to everyone. They are all super helpful and patient 🙂 Keep it up!
RALPHIE
Reviewer
I could not get the app working in tool bar. They helped me instantly. I just had it saved in the wrong location. Very helpful and very quick. thank you
EDISON
Reviewer
Excellent and efficient service. Nothing bad to say about this amazing service!
CALUM
Reviewer
5 stars, simple, easy, asked and answered my question within 2 minutes and resolved the issue
AYMAN
Reviewer
The helping staff was great and the overlays are easy to use!
ROBBIE
Reviewer
Had no problems at all while using their products or services and I am a regular customer
REGINALD
Reviewer
I loved Franc’s Support, amazing! Thank you!
AZAAN
Reviewer
Customer service is top notch! They were quick to respond to my issue using their animated content, followed up quickly and showed me the solution to the issue – all within 24 hours!
KYE
Reviewer
Had an issue with one of the templates and within 24 hours had the fixed copies setup and emailed over, honestly was super surprised at the support.
KHALID
Reviewer
the team was very helpful and worked with me to get myself up and running when I was having issues installing me new emotes.. thank you!!
I bought a Premium Overlay on their website and after the purchase, I realized that some of the files received were mixed with a different language than the one I’d chosen, animated overlays and panels as well. ?? I chatted with customer reps. and they were really nice. Someone from that department reached out to me after that and he asked me what my problem was. Marco resolved it and sent me all the files needed. He was amazing! ?? Now, I’m very happy with my purchase and the quick response they gave me. Customer Service: A++
Very good service ,very patient and helpful
ok, the help was swift and clear, my question was ansered right away, Franc is awesome!
The emotes guys are excellent, i’ll buy from you again, to build my twitch channel
I will write briefly: easy to use, artistically horny, nice people, nothing more to add ???????? ??????????
Great customer experience! Very kind and fast!
I bought an Overlay Pack last year, and I didn’t found it when I reconnect last month.I contact the support and they immediately respond and give me back my download link to get my pack again. It took only 5 days to get it, that was really quick and I can stream again, so thanks to 7starsolution.com, you are awesome !
They were very helpful and helped me fix my problem super fast and super simple.
They are the best! I will definetly recommend to buy from them 100% !!! I had a problem with my overlay and in matter of half hour they sent my the link to download it again!
Didn’t have a clue on how to upload the Bit Emotes correctly and thanks to FranC I had them uploaded in no time!
I recently purchased the glitch package for my Facebook stream. Upon setting everything up on Slobs I noticed the package I bought was only twitch downloads. I reached out to 7starsolution through their chat box option and explained to them I needed it for Facebook gaming. They got right back to me and said they were taking care of it! Not even 24 hours later my Facebook downloads were ready to go! Thanks 7starsolution!!!! Great team!
After buying a Twitch overlay, I saw a typo mistake, which it was fixed immediatly.Thanks again for the reactivity !
The Products and themes talk for themselves. But what‘s really shining is their support. Sadly I can‘t give more than 5 stars.Special thanks to Marco for his incredible fast and precise help!
When I got to your site for the first time, I was in awe of all the overlays and different content you design. I didn’t think I was going to find anything I liked because I got lost in all the content. Then I saw the Rayden Premium Overlay and was like, that’s the one! Customer Support staff is excellent as well with fast response times in Live Chat.
Would not provide reissue of a theme I’d accidentally deleted, despite me telling them the exact day and amount of the transaction as well as video evidence of my using the theme. Would never deal with again.Post response edit: Why don’t you lie harder? It’s wild to see them acting concerned and helpful in their response, they were anything but when dealing with them one to one, it comes across fake as hell when you only do it when others are watching, go away with your way too little and way too late damage control. Their response to this is as far as I’m concerned false. I had an ongoing conversation about this with them via their ticket system, there was no ticket that wasn’t replied to. They wouldn’t reissue my download because I couldn’t find my order ID, never mind that I supplied evidence of my having purchased the product, including a bank statement very clearly showing the amount and date of the purchase, as well as video evidence of my using the theme – information that’s more than good enough to get a result from a company with even halfway decent customer service and records. Basically they could have been nice, offered good service and provided the product to someone providing clear evidence for having purchased it, but instead chose to be deny me on a technicality and not reissue my purchase. There’s two possibilities; either they can’t identify a transaction in their own system even with the exact amount and date it occurred on, meaning they’re hopeless, or they can and they’re simply unhelpful and rude.Below is their last ticket response to me clearly showing their claim of a ticket not being responded to is false. I would also make clear that the email I should receive with my download link wasn’t received and isn’t in my email. They also suggest I couldn’t tell them which email account was linked to the purchase, it could only have been two accounts, both of which were provided. I love how he says “You’ve received everything after your purchase, the purchase was made in November.” nice how they’re acknowledging the purchase happened and was mine, while refusing to do a simple reissue of a download link. Note that the chargeback referenced was only threatened by me when they refused to assist me. Marco1 year agoHey Josh,You didn’t write in with the email you’ve used for the purchase and you also don’t know which one you’ve used. You can’t remember the name that was used for the purchase, you are unable to provide the order or transaction id. Again, it’s not on our end to keep this information for you, that’s on your end. That’s the reason why the ID is sent to you. You also get an email with the download link after your purchase, which you’ve also lost. Also, there is no transaction ID shown on the bank statement you’ve sent. You’ve received everything after your purchase, the purchase was made in November. Sorry, but it’s also not acceptable that you are writing now you will do a chargeback when you’ve lost all the data. That was my last reply about this case.Enjoy the rest of the day.Kind regards,Marco7starsolution Support-TeamLet their words speak for themselves and get your themes elsewhere. I got some really good stuff off Fiverr and the customer service I got from the people I dealt with on there leaves this company in the dust.Edit after 7starsolution update;Yep, it happened a year ago, so what, do you have a rule that you no longer provide anything but rude customer service after that point or something? Better late than never for a review I say.I provided you with proof of purchase indicating the exact date and amount of the purchase. I provided you all of the potential email addresses that could have been linked to it. I even provided you with video evidence of my using the theme. I readily acknowledge I could not provide you with the transaction ID, because it was never provided to me. What I provided you with is more than sufficient to receive a reissue or refund with any other business. So while I couldn’t provide the transaction ID, I would argue being unable to assist me with what was provided reflects very poorly on your company, as does the rude customer service that went along with your lack of helping. You guys made a clear choice between customer service and being a company no one would want to deal with, that’s your problem.As for your request to remove Marco’s name, that’s not happening. Firstly I don’t consider a first name remotely identifying and secondly, I see his name cropping up on here in another very negative review. Clearly your company has some learning to do around Marco and how he treats your customers, hence why I think it’s important his name remains in the review. I don’t know why you’re trying to make negative reviews about Marco disappear, it seems if anything you should be making Marco disappear from your company.
He was very kind and have explain verry good . very good team you have
Super good service. Highly recommend 7starsolution.com
So when I got a coupon to buy it you guys took like 4 days just t get it resolved. I would only get responses in the middle of the night which I’m not awake in but the product is great and I would recommend to my friends just add some more logos on the intermission pages and the banners but overall it was great
Really great customer service, they were really understanding and helpful with my problems with my PSD files
Excellent service and products.I bought an Overlay pack and needed some changes. They made all the changes I asked them to.They responded and fixed everything very quickly.They made all the adjustments I asked for.They responded to my requests very quickly, sometimes within minutes.I’m really satisfied with the product and the customer service.I highly recommend 7starsolution. All my future purchases will be 7starsolution products.Many thanks to 7starsolution for everything.
It was n very easy and quik when purchase. I didn’t struggle to get my overlay linked with my twitch. Overlay and animation quality is insane.And the support team help me alot when I needed some help with my overlay design.
I was highly satisfied with the product and had a little mistake trying to upload it. (My fault, I found the issue) but your support team was nice and prompt on responding to my email.
Great products that are made by 7starsolution and great service. they helped me make my banned and profile logo on twitch.I highly recommend you look through thier website, as a beginner they do all sorts of things like panels, overlays and much more they are they to always assist you too
I made an overlay purchase just under two years ago but never fully used it. I recently returned to the product (PURE) to see if it would fit an overlay refresh. There was a particular file type I wanted to use but wasn’t available. I reached out to online chat, explained the issue, and voila, the file I’d requested showed up shortly thereafter.Right now, everywhere, excellent customer service seems to be the exception not the rule. I was very impressed by the professionalism, speed, and resolution to this question and request. Thank you to the 7starsolution team and especially Marco who took the time to assist me. Much appreciated.
I had an Issue with some Alerts that i recently bought and a guy named Marco helped me incredibly good and answered fast. Fantastic! Excellent
very cooooooooooooooooooooooooool
Awesome content to add to your stream. Easy installs.
The purchase was simple and easy. Installing the overlays were easy. When I had some slight issues with the Alerts I simply got onto their chat team and they guided me through the Alert install process. Overall it took about 10 minutes for me to install but I’ll be spending ages tweaking it! LOL The good thing is that you have the flexibility to make small changes to the layout.Would buy again later for the next new look.
Any question they quickly help super awesome
Top Tier Customer Support!! Would give 10 stars!
I sent a support request via live chat on the website late in the evening and got an immediate response. My ticket was forwarded to the department in Germany on request and I received an immediate reply the next working day. The supporter was very friendly and was able to help me immediately. Thanks for the friendly and helpful support.
Amazing Service, and quality always there to help when ever I need it.
i needed help to setup a donation page,i asked for help and frank from customer support explaind evrything step-by-step so im very happy!
Very easy to work with! They had guided to help you step by step and are very helpful. My experience with this site was amazing! Easy to navigate. I purchased a bundle and it gave me everything that I needed. Definitely worth buying!
Solved my problems. Was a great experience
I had the following problem: I couldn’t receive any donations because my link just didn’t work and Paypal kept giving me an error.Thanks to the support team, especially Franc, everything works perfectly now and no more error messages are displayed 😀
there was very fast response (within a few seconds) and they help you good.
Great assistance from JasminVery helpfulThanks
really sympathic staff and useful services for all streamers
Helpful people, 10 points in atention, so happy with your service 🙂
I’m super excited about this website. I didn’t think at first that I would fall in love with it immediately :)But that’s the way it is. That’s why I can only recommend this website to everyone. They are all super helpful and patient 🙂 Keep it up!
I could not get the app working in tool bar. They helped me instantly. I just had it saved in the wrong location. Very helpful and very quick. thank you
Excellent and efficient service. Nothing bad to say about this amazing service!
5 stars, simple, easy, asked and answered my question within 2 minutes and resolved the issue
The helping staff was great and the overlays are easy to use!
Had no problems at all while using their products or services and I am a regular customer
I loved Franc’s Support, amazing! Thank you!
Customer service is top notch! They were quick to respond to my issue using their animated content, followed up quickly and showed me the solution to the issue – all within 24 hours!
Had an issue with one of the templates and within 24 hours had the fixed copies setup and emailed over, honestly was super surprised at the support.
the team was very helpful and worked with me to get myself up and running when I was having issues installing me new emotes.. thank you!!